Accent Corporate Housing

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FREQUENTLY ASKED QUESTIONS

I. About Corporate Housing

What is corporate housing?
Are Accent Homes only for use by Corporations?
What are the benefits of Accent Corporate Housing over a hotel?
Are you similar to an Extended Stay hotel?
Is there a minimum stay?

II. The Accent Difference

What is the difference between Accent and other corporate housing companies?
What are the benefits of an Accent Home?
What’s included in an Accent Home?
Are your prices competitive?
Do you offer homes in areas not listed on your website?

III. About Accent Corporate Homes

What is a typical Accent Home like?
What size homes do you have available?
What type of properties do you have?
What’s included in an Accent Corporate Home?
What household items are provided in Accent’s fully-furnished Corporate Homes?
Can I bring my family pet?
Do you provide housecleaning services?
Are there laundry facilities?
What are your long distance calling rates?
How do I arrange for high-speed Internet access?
Can you accept packages for residents?

IV. Staying with Accent

What is the process for selecting my apartment?
What is the leasing process?
What is the invoicing process?
What time is move in?
How do I get the keys to the apartment?
My stay will be especially long, and I have some large items I would like to bring with me.
Can I extend my lease?
Should I clean the apartment before departure?
What can I expect at the time of my move-out?
Are there any charges after I move out?



I. About Corporate Housing



Q. What is corporate housing?
A. Corporate housing is the industry in which living accommodations are provided on a short-term basis. Whether you are a business traveler, family on vacation or temporarily in between homes, corporate housing is the solution to your housing needs.

Q. Are Accent Corporate Homes only for use by Corporations?
A. No. Accent serves all people who are in need of temporary housing: corporate travelers, Human Resource/Relocation departments, pleasure travelers, singles and families. We also serve the insurance industry for displaced clients in need of furnished housing.

Q. What are the benefits of Accent temporary housing over a hotel?
A. We provide quality, full-size accommodations at a lower cost then most hotel rooms. Our homes provide the space, privacy and comfort you’d expect in your own home. Accent Corporate Housing offers the same services and amenities you would find at a top hotel plus fully-equipped kitchens and beautifully furnished living, sleeping and dining areas. Our homes feature high-speed Internet access and space to work at home. Most properties offer a doorman, concierge, fitness centers, meeting facilities and housekeeping services. You receive all these benefits while paying less than you would a for single hotel room.

Q. Are you similar to an Extended Stay hotel?
A. No. Accent Corporate Housing provides more spacious living areas than extended-stay hotel suites at a lower price.

Q. Is there a minimum stay?
A. Yes. Most locations have a 30-day minimum length of stay.



II. The Accent Corporate Housing Advantage



Q. What is the difference between Accent and other corporate housing companies?
A. Accent has immediate and detailed first-hand knowledge of the areas we serve. Our staff works one-on-one with the area’s top properties, which include luxury condos, making sure our customers have access to the best, most competitively priced corporate housings available. Accent offers a diverse portfolio of products, all with the goal of providing optimum quality and convenience to our clients.

Q. What are the benefits of an Accent Corporate Home?
A. Unlike other corporate housing providers that follow a cookie-cutter design template, Accent provides stylish homes individually furnished and accessorized by professional designers giving each home a welcoming appeal. With your suitcases in hand you will arrive at your temporary home to find a professionally cleaned, tastefully decorated and fully-furnished home. Your telephone, cable, high-speed Internet, house wares and kitchen are ready to use.

Q. What’s included in an Accent Corporate Home?
A. Accent Corporate Homes come with all of the amenities of home including professionally designed, quality furnishings and fully-appointed kitchens, baths and bedrooms. Some locations also have use of the pool, clubhouse and exercise facilities on-site.

Q. Are your prices competitive?
A. Accent offers the most competitive rates in the industry. Accent has been in the corporate home business for years and has long standing relationships that allow us to get the best deals and best homes and pass the savings along to you, even though you might expect to pay more than at a hotel.

Q. Do you offer homes in areas not listed on your website?
A. Yes. If you are unable to locate an Accent home in the area you require, please contact our offices and we will make sure we get you where you want to be.



III. About Accent Corporate Housing’s Homes



Q. What is a typical Accent Home like?
A. Through our network of housing providers and private owners, Accent offers quality housing in CaliforniA. After years of serving the temporary housing market, we understand what travelers need to make their stay more comfortable. Our fully-furnished homes are located in top-rated buildings in convenient locations. They boast spacious floor plans and are supplied fully-appointed with housewares, bed/bath packages and electronics - all the conveniences to make each guest feel right at home.

Q. What size homes do you have available?
A. We provide our guests with the most spacious homes available. Depending on the desired location, Accent offers fully-furnished studios, one, two and three-bedroom homes.

Q. What type of properties do you have?
A. Accent homes are located premiere apartment and condo buildings, complexes and communities near major business centers, throughout CaliforniA.

Q. What’s included in an Accent corporate apartment?
A. Accent Corporate Homes come with all of the amenities of home including professionally designed, quality furnishings and fully-appointed kitchens, baths and bedrooms. Some locations also have use of the pool, clubhouse and exercise facilities on-site.

Q. What household items are provided in Accent’s fully-furnished corporate homes?
A. Click here for a complete list of household amenities.

Q. Can I bring my family pet?
A. Many of Accent's properties allow small pets with an additional pet deposit. Please contact us for more information.

Q. Do you provide housecleaning services?
A. Yes, we can provide any level of housekeeping you require. We employ our own professional housekeepers, not an outside company, to provide housekeeping on daily, weekly or bi-weekly basis.

Q. Are there laundry facilities?
A. Yes, all homes offer laundry facilities, whether in the apartment or elsewhere on the property.

Q. What are your long distance calling rates?
A. Unlike hotels, where you are charged for each and every call, all local telephone calls are free. Additionally, we have the lowest long distance rates of any of our competitors.

Q. How do I arrange for high-speed Internet access?
A. The majority of Accent homes include high-speed Internet access. Please ask your representative about high-speed Internet access in your apartment when placing your reservation.

Q. Can you accept packages for residents?
A. Most of our properties offer free package pick-up at the office. When you are unavailable to sign for packages, we will do so for you and hold them for up to five (5) business days.



IV. Staying with Accent



Q. What is the process for selecting my home?
A. You can view the listings on our web site or speak with a reservation specialist to help make your selection.

Q. What is the leasing process?
A. Your credit standing will determine the security deposit required. The first month’s payment is required upfront unless other arrangements have been made.

Q. What is the invoicing process?
A. All monthly charges are consolidated into one statement. This will include the monthly rent charge, utilities, long distance, telephone and cable services, where applicable. You may pay this bill by check, money order or with a credit card (MasterCard, Visa, American Express, Discover and Diners Club).

Q. What time is move in?
A. To allow for your apartment to be professionally cleaned and prepared, we ask that you arrive after 3 PM on your check-in day. We will attempt to make special arrangements if you must arrive prior to this time. If you will be arriving very late in the evening we can also shop for groceries and stock your refrigerator. Just ask about our concierge services.

Q. How do I get the keys to the apartment?
A. Accent representatives will meet you right at your new Accent home to ensure the highest quality services and to answer any questions. Your staff is available around the clock if you need immediate assistance. Our move-in specialists will arrange this for you. We can also leave the keys with the doorman, overnight them to your attention or make other arrangements to suits your needs.

Q. My stay will be especially long, and I have some large items I would like to bring along. Is there anything special I need to do?
A. Your customer service department can arrange for use of service elevators in certain buildings. Please notify your representative before move-in.

Q. Can I extend my lease?
A. Accent is happy to extend your lease, however it is important to contact us immediately when your need to extend the lease becomes apparent. At Accent, we pride ourselves on being very flexible and will do our best to keep you in the same home or at least the same building.

Q. Should I clean the apartment before departure?
A. All personal items and trash must be removed and the apartment left in the same condition as found upon move-in. Upon your departure, we will inspect the apartment. At this time, we document and photograph any excessive wear and tear or damages.

Q. What can I expect at the time of my move-out?
A. Shortly before your scheduled move-out, your representative will call to confirm your departure date. Arrangements will be made for your departure, including key drop off instructions.

Q. Are there any charges after I move out?
A. Normal wear and tear is expected on our furniture and within the home. Accent will provide digital photos of any damage that is found as a result of your stay. We keep detailed property records and you will be charged only for any excessive wear or damage found.